Paylink Payment Help

The following information will aid you in successfully completing your payment process and checkout. All fields are mandatory unless marked as optional.

Purchase Details

This section outlines the purchase that you are completing including the amount, a description of the goods and the merchant the transaction will be processed for. Please check these details are correct before continuing to payment.

Card Details

This section allows you to supply your credit or debit card details for processing. The card number and expiry date is required for every transaction and should be the same as on your card. Please note that you may supply spaces in the card number for ease of use. The security code is also known as the CSC, CV2 or CVV2 and will appear on the back of your card as the last 3 digits. If you are using an American Express card, this will be your 4 digits on the front right of your card. For further information please see card security code help.

The start date and issue number is required for some cards, if your card has this information, please enter this information aswell otherwise your card may be declined for no apparent reason. You may also find that a transaction may be declined when this information is provided and is not required. Therefore please only provide these details if your card contains them.

The name on card field is your name as it appears on the card and may also be used to validate the card.

Billing Details & Address Verification

This section completes the billing details which is may be already completed by the information provided by your merchant. Please check these details as they may be used to validate the processing of your transaction is for the same address as on record with your bank. Transactions may be declined if either the postcode or address is invalid.

The following information will aid you in successfully providing the correct billing details for your card.

Please enter the details of your billing address and postcode. This address should be the address that your card statements are sent to by your card issuer. Failure to provide a correct address will result in a transaction being declined. Please enter your address correctly however do not concern your self with punctuation or white space as this is stripped out before submission for authorisation.

Refunds and Returns

If you have questions concerning refunds, returns or delivery of purchases made through CityPay, please contact the merchant and supplier of the goods. The merchant's details will be available on their site and should include a return policy.

In the event of not being able to contact the merchant, please consult the CityPay website for contact details.

If you are require further information, please email support@citypay.com